Return & Refund Policy

Easy Returns. Clear Refunds. Helpful Customer Support.

At Rumrum, we want you to feel confident when shopping for Hawaiian shirts, polos, quarter zips, and other apparel from our store. We understand that an item ordered online may occasionally not fit as expected, a style may look different in person, or an order may arrive with an issue.

This Return & Refund Policy explains our 30-day return period, return eligibility requirements, refund process, exchanges, damaged or incorrect products, return shipping responsibilities, and order cancellation requests.

Please review the conditions below before sending any product back to us.

30-Day Return Window

Rumrum accepts eligible returns within 30 days from the date your order is delivered.

To be considered within the return period, please contact our customer support team within 30 days of the delivery date shown by the applicable shipping carrier.

Return requests submitted after the 30-day period may not be eligible for acceptance unless otherwise required by applicable law.

Return Eligibility

To help ensure that returned apparel can be properly inspected and processed, returned products must meet the following conditions:

The item must be unworn
The item must be unused
The item must be unwashed
The product must be returned in its original condition
Original tags must remain attached where applicable
Original product packaging should be included where applicable
The item must not show visible signs of wear, misuse, alteration, or damage caused after delivery
The item must be free from stains, strong odors, perfume, smoke, pet hair, or other conditions that materially affect its original condition

We recommend trying on Hawaiian shirts, polos, quarter zips, and other apparel carefully while keeping all original tags attached until you decide whether to keep the product.

Items that do not satisfy the applicable return conditions may be declined or may not qualify for a full refund, subject to applicable law.

Items Not Eligible for Return

Certain products may not qualify for return because of hygiene considerations, personalization, product condition, or the terms under which they were sold.

Non-returnable items may include:

Products that have been worn, washed, altered, or used
Products showing stains, odors, damage, or other signs of customer use
Worn or opened undergarments or other hygiene-sensitive products, if offered
Customized or personalized products
Gift cards
Products clearly identified as Final Sale or non-returnable before purchase

If you are unsure whether a particular item is eligible for return, please contact us before shipping the product back.

How to Request a Return

Please contact Rumrum customer support before sending a product back.

Email your return request to:

Email: support@rumrumshirt.com

To help us review your request efficiently, please include:

Your order number
The email address used to place the order
The product you would like to return
The reason for your return request
Photos where relevant, particularly for damaged, defective, or incorrect products

Our customer support team will review your request and provide the applicable return instructions.

Please do not send a return to our business address or any other address without first receiving return instructions from our support team. The appropriate return destination may depend on the product, order, or fulfillment location.

Returns sent without prior authorization or to an incorrect location may experience delays or may not be eligible for processing.

Return Shipping

For standard returns, including returns related to fit, size preference, color preference, style preference, or a change of mind, the customer is responsible for the cost of return shipping unless otherwise stated or required by applicable law.

Rumrum will cover or otherwise address reasonable return shipping costs when we verify that the customer received a product that was:

Damaged upon arrival
Defective
Different from the item ordered
Incorrectly fulfilled by us

When returning a product at your own expense, we strongly recommend using a trackable shipping service and retaining the shipping receipt and tracking number until the return has been completed.

Rumrum cannot confirm receipt of a return package that has no delivery or tracking evidence.

Original Shipping Charges

Original shipping charges paid when placing an order are generally non-refundable for standard returns, including returns due to size, fit, style preference, or change of mind.

If a refund results from a verified damaged, defective, or incorrectly shipped product, applicable shipping charges will be handled according to the circumstances of the order and applicable law.

Return Inspection

After your return is received, the product will be inspected to confirm that it meets the applicable return conditions.

During inspection, we may review the item's condition, tags, packaging, signs of wear, washing, alterations, stains, odors, damage, and other factors relevant to return eligibility.

We will notify you when appropriate regarding the status of your return and whether the refund has been approved.

If we identify an issue that prevents the return from qualifying under this policy, we may contact you with additional information.

Refund Process & Timeline

Once an eligible return has been received, inspected, and approved, the applicable refund will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within:

5–10 business days

This timeframe refers to our refund processing period after approval. Your bank, card issuer, or payment provider may require additional time to post the refunded amount to your account.

We do not control the processing time of your financial institution after a refund has been successfully submitted.

Missing or Delayed Refunds

If you have received confirmation that a refund was processed but the amount has not yet appeared in your account, please allow the applicable processing period to complete.

If the expected period has passed, we recommend that you:

Check your bank or payment account again
Review pending transactions
Contact your credit or debit card provider
Contact your bank or financial institution

Financial institutions may require additional processing time before a refund appears on your statement.

If you have completed these steps and still cannot locate the refund, contact us at support@rumrumshirt.com with your order number so we can review the transaction.

Exchange Policy

Direct exchanges may be available in certain situations involving a verified damaged, defective, or incorrectly shipped item.

If you purchased the correct product but would prefer a different size, color, print, or style, we generally recommend:

Requesting a return for the original eligible product.
Placing a new order for your preferred product or size.

This approach allows the replacement item to be ordered without waiting for the original return to complete and helps avoid availability issues if a particular Hawaiian shirt design, size, polo, or quarter zip sells out.

The original return and the new order will be treated as separate transactions.

Damaged, Defective or Incorrect Orders

We take care in fulfilling customer orders, but if something is not right when your package arrives, please let us know promptly.

If you receive a product that is damaged, defective, or different from what you ordered, please contact Rumrum within 48 hours of delivery.

Please send your request to support@rumrumshirt.com and include:

Your order number
A description of the issue
Clear photographs showing the affected product
A photograph of the shipping package where relevant
A photograph of the shipping label where relevant

Please keep the product and original packaging while your request is being reviewed.

Once the issue has been verified, we will work with you on an appropriate resolution. Depending on the circumstances and product availability, this may include a replacement, refund, or other suitable solution.

You will not be expected to pay standard return shipping costs for a return that results from a verified fulfillment error, defective item, or product that arrived damaged.

Wrong Size Ordered

We encourage customers to review the available size information before placing an order.

If you receive the size you selected during checkout but determine that you would prefer another size, the request will generally be treated as a standard return rather than an incorrect-item claim.

The original product must meet our return eligibility requirements, and the customer is generally responsible for return shipping in this situation.

Wrong Product Received

If the size, color, style, or product delivered is different from what is shown on your order confirmation, please contact us within 48 hours of delivery.

Once we verify the fulfillment error, our team will provide instructions and work with you toward an appropriate resolution.

Order Cancellation & Modification Policy

We begin processing orders as quickly as reasonably possible to maintain efficient fulfillment and delivery times.

If you need to cancel an order or change information such as the selected size, product, or shipping address, please contact us as soon as possible after placing the order.

You can reach us at:

Email: support@rumrumshirt.com

We will make a reasonable effort to accommodate the request if the order has not yet entered a stage where modification or cancellation is no longer possible.

Once an order has been processed, packed, or transferred to the shipping carrier, we cannot guarantee that cancellation or modification will be possible.

If an order can no longer be cancelled, you may request an eligible return after receiving the product according to this Return & Refund Policy.

Sale & Promotional Items

Products purchased during a promotion or at a discounted price may generally be returned if they otherwise satisfy the eligibility requirements described in this policy, unless the product was clearly identified as Final Sale or non-returnable before purchase.

For an approved return, the refund is based on the amount actually paid for the eligible returned product, subject to any applicable adjustments or non-refundable shipping charges.

Return Responsibility

Customers are responsible for packaging return items appropriately to help prevent damage while the package is in transit.

Until a customer-paid return is delivered to the designated return location, the customer is responsible for the return shipment. For this reason, we strongly recommend using a trackable shipping method.

Our Customer Commitment

Rumrum is built around making men's casual style easier to enjoy, from expressive Hawaiian shirts to versatile polos and quarter zips. We want the service surrounding those products to be straightforward as well.

Our return policy is designed to clearly explain what qualifies for a return, who is responsible for shipping, when refunds are processed, and what happens when an order arrives damaged or incorrect.

If you're unsure whether your order qualifies for a return or need help with a product issue, contact our customer support team before sending anything back. We will review your order and provide the appropriate next steps.

Business Contact Information

If you have questions about a return, refund, exchange, cancellation, or product issue, please contact Rumrum:

Business Name: Mark Tiburzio
Brand: Rumrum
Address: 10297 Juliana Cir, Powell, OH 43065, United States
Email: support@rumrumshirt.com
Phone: +1 (614) 760-7220
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)