Shipping Policy

At Rumrum, we want your shopping experience to remain straightforward from the moment you choose your favorite Hawaiian shirt, polo, or quarter zip until your order reaches your door. This Shipping Policy explains our order processing schedule, available shipping methods, estimated delivery times, tracking information, shipping limitations, and what to do if you experience a delivery issue.

Please review the information below before placing your order. Delivery estimates are based on normal business operations and may vary depending on destination, carrier conditions, seasonal demand, weather, and other circumstances outside our reasonable control.

Shipping Destinations

Rumrum currently focuses on shipping eligible orders within the continental United States. Available shipping options may depend on your destination and will be displayed during checkout where applicable.

Some destinations are currently excluded from our regular shipping service. Please review the Shipping Limitations section below before placing your order.

Shipping Providers

We work with established shipping and logistics providers to help deliver customer orders safely and efficiently.

Depending on your order, destination, and available shipping service, carriers may include:

USPS
DHL
EMS
Regional or last-mile delivery carriers

The carrier used for a particular order may be selected based on the shipping method, destination, package requirements, and logistics availability. A specific carrier cannot always be guaranteed in advance.

Order Processing Time

Orders are prepared for shipment after payment has been successfully received and verified.

Our standard order processing time is:

1–3 business days

Processing takes place on regular business days, Monday through Friday, excluding applicable public and postal holidays.

Processing time refers to the period required to verify, prepare, pack, and hand your order over for shipment. It is separate from the carrier's transit time.

Order Cut-Off Time

Orders placed before 2:00 PM EST (GMT-05:00) on a regular business day will generally begin processing that business day.

Orders submitted after 2:00 PM EST will generally begin processing on the following business day.

Orders placed on Saturdays, Sundays, or observed holidays will normally begin processing on the next available business day.

Please note that beginning the processing of an order does not necessarily mean that the package will ship on the same day. Our normal processing period remains 1–3 business days.

Observed Holidays

Order processing and carrier operations may be unavailable or limited during major U.S. holidays. These may include:

New Year's Day
Presidents' Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Orders placed around holiday periods may require additional processing or transit time due to fulfillment schedules and increased carrier volume.

Shipping Methods & Delivery Estimates

Rumrum currently offers Standard Shipping and Fast Shipping for eligible orders and destinations.

Shipping Method	Processing Time	Estimated Transit Time	Shipping Fee	Business Days
Standard Shipping	1–3 Business Days	5–10 Business Days	$5	Monday – Friday
Fast Shipping	1–3 Business Days	3–7 Business Days	$15	Monday – Friday

Total Estimated Delivery Time = Order Processing Time + Shipping Transit Time

For example, an order using Standard Shipping may require 1–3 business days for processing followed by approximately 5–10 business days in transit.

Fast Shipping reduces the estimated carrier transit period but does not eliminate the standard 1–3 business day order processing period.

Shipping fees and available methods will be presented during checkout when applicable.

Understanding Delivery Estimates

Estimated transit times begin after an order has completed processing and has been transferred to the shipping carrier.

Business days generally refer to Monday through Friday and do not include weekends or applicable holidays.

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates. Actual transit times may vary due to carrier operations, destination, weather, seasonal shipping volume, or other logistics conditions.

Order Confirmation & Tracking

After you successfully place an order with Rumrum, an order confirmation will be sent to the email address provided during checkout.

Once your order has been processed for shipment, tracking information will normally be provided by email. Tracking details are generally issued within the applicable 1–3 business day processing period.

If you do not see an order or shipping confirmation email, please check your spam, junk, or promotions folder before contacting customer support.

Tracking Updates

After a shipping label is created, tracking information may not become active immediately. The carrier may need additional time to receive the package, perform the first scan, and update tracking information in its system.

It is normal for tracking to show limited activity shortly after shipment confirmation.

Once the carrier begins scanning the package, tracking information may show shipment progress, transit locations, delivery attempts, and estimated delivery information where available.

Correct Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing checkout, please carefully review:

Recipient name
Street address
Apartment, suite, or unit number where applicable
City
State
ZIP code
Telephone number where requested

An incomplete or incorrect address may result in processing delays, carrier delays, failed delivery, or the package being returned to the sender.

Changing an Address After Ordering

If you notice an error in your shipping address after placing an order, please contact Rumrum customer support as soon as possible.

We will make a reasonable effort to update the address if the order has not yet entered a stage where changes are no longer possible. However, we cannot guarantee that an address can be modified after an order has been processed or transferred to a carrier.

Once a package has left the fulfillment process, carrier restrictions may prevent us from changing or redirecting the delivery address.

Undeliverable or Returned Packages

A package may be returned or marked undeliverable because of an incorrect address, incomplete address, repeated failed delivery attempts, refusal of delivery, or other carrier-related reasons.

If an order is returned because the customer provided incorrect or incomplete shipping information, additional shipping charges may apply if the customer requests re-shipment.

Packages that have already entered the carrier network may also be subject to carrier policies that are outside Rumrum's direct control.

If tracking indicates that your package is being returned, please contact our customer support team so we can review the available information and determine the appropriate next step.

Shipping Delays

Although we work to provide realistic delivery estimates, delays can occasionally occur after an order has been shipped.

Possible causes include:

Severe weather
High seasonal shipping volume
Carrier network disruptions
Transportation delays
Incorrect or incomplete shipping information
Regional delivery disruptions
Unexpected logistics events

If your order has not arrived within the estimated delivery timeframe, first review the latest carrier tracking information. If the tracking information does not resolve your concern, please contact Rumrum customer support with your order details.

Lost or Missing Packages

If tracking has not updated for an extended period or your package appears to be missing, please contact our customer support team.

We may review the shipment information and, where appropriate, work with the shipping provider to obtain additional information about the package.

Please provide your order number and the email address associated with your purchase so that we can locate your order efficiently.

Packages Marked as Delivered

If carrier tracking shows that your package has been delivered but you cannot locate it, we recommend checking around the delivery location, mailbox, building reception area, parcel locker, household members, or neighbors where appropriate.

Carriers may occasionally mark a package as delivered shortly before the package is physically available at the delivery location.

If you are still unable to locate your order after checking the delivery area and allowing reasonable time for the carrier's tracking information to update, please contact us for assistance.

Shipping Limitations

At this time, our standard shipping service is not available to the following destinations:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
APO/FPO military addresses
International destinations outside our currently supported shipping area

We may update our supported shipping destinations as our delivery network and business operations develop.

Our Shipping Commitment

At Rumrum, our goal is to make ordering men's Hawaiian shirts, polos, quarter zips, and other apparel online simple and dependable. We aim to provide clear shipping costs, realistic delivery estimates, useful tracking information, and responsive customer support when a delivery issue occurs.

We understand that receiving your order is an important part of the shopping experience. If you have questions about processing, tracking, delivery, or an existing shipment, please contact us and provide your order information so our team can assist you.

Contact Information

If you have questions about this Shipping Policy or need assistance with an order or shipment, please contact Rumrum:

Business Name: Mark Tiburzio
Brand: Rumrum
Address: 10297 Juliana Cir, Powell, OH 43065, United States
Email: support@rumrumshirt.com
Phone: +1 (614) 760-7220
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)